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Article: The impact of management on administrative and survey measures of organizational performance

TitleThe impact of management on administrative and survey measures of organizational performance
Authors
KeywordsLiterature review
Performance
Issue Date2011
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14719037.asp
Citation
Public Management Review, 2011, v. 13 n. 2, p. 227-255 How to Cite?
AbstractWe review ninety-two studies of public service performance, and analyse in detail those that model the impact of management on both administrative and survey measures of performance. Our review indicates that administrative data typically reflect the performance judgements of government and regulators, while survey data reflect those of citizens, service users and public managers. Analysis of the eleven articles that use administrative and survey performance measures reveals limited differences in the impact of management variables on both types of performance measure. However, management variables appear to have a stronger link with the performance judgements of service consumers than managers themselves © 2011 Taylor & Francis.
Persistent Identifierhttp://hdl.handle.net/10722/136348
ISSN
2015 Impact Factor: 1.872
2015 SCImago Journal Rankings: 1.138
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorAndrews, Ren_HK
dc.contributor.authorBoyne, Gen_HK
dc.contributor.authorWalker, Ren_HK
dc.date.accessioned2011-07-27T02:13:57Z-
dc.date.available2011-07-27T02:13:57Z-
dc.date.issued2011en_HK
dc.identifier.citationPublic Management Review, 2011, v. 13 n. 2, p. 227-255en_HK
dc.identifier.issn1471-9037en_HK
dc.identifier.urihttp://hdl.handle.net/10722/136348-
dc.description.abstractWe review ninety-two studies of public service performance, and analyse in detail those that model the impact of management on both administrative and survey measures of performance. Our review indicates that administrative data typically reflect the performance judgements of government and regulators, while survey data reflect those of citizens, service users and public managers. Analysis of the eleven articles that use administrative and survey performance measures reveals limited differences in the impact of management variables on both types of performance measure. However, management variables appear to have a stronger link with the performance judgements of service consumers than managers themselves © 2011 Taylor & Francis.en_HK
dc.languageengen_US
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14719037.aspen_HK
dc.relation.ispartofPublic Management Reviewen_HK
dc.subjectLiterature reviewen_HK
dc.subjectPerformanceen_HK
dc.titleThe impact of management on administrative and survey measures of organizational performanceen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1471-9037&volume=13&issue=2&spage=227&epage=255&date=2011&atitle=The+impact+of+management+on+administrative+and+survey+measures+of+organizational+performanceen_US
dc.identifier.emailWalker, R: rwalker@hkucc.hku.hken_HK
dc.identifier.authorityWalker, R=rp00876en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/14719037.2010.532968en_HK
dc.identifier.scopuseid_2-s2.0-79952016536en_HK
dc.identifier.hkuros185965en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-79952016536&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume13en_HK
dc.identifier.issue2en_HK
dc.identifier.spage227en_HK
dc.identifier.epage255en_HK
dc.identifier.isiWOS:000287742300003-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridAndrews, R=9637387400en_HK
dc.identifier.scopusauthoridBoyne, G=7004356569en_HK
dc.identifier.scopusauthoridWalker, R=7404929478en_HK
dc.identifier.citeulike8947664-

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