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Article: Advancing staff training: Transforming a paper-based role play into a workflow management system

TitleAdvancing staff training: Transforming a paper-based role play into a workflow management system
Authors
KeywordsEducation
Training and development
Workplace learning
Issue Date2011
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/info/journals/dlo/dlo.jsp
Citation
Development And Learning In Organisations, 2011, v. 25 n. 6, p. 16-19 How to Cite?
AbstractPurpose: The paper aims to explore how the transformation of a paper-based role-play into a workflow management system (WfMS) influences objectives and proceedings of training seminars for staff members in the context of business process improvement initiatives. Design/methodology/approach: The research is based on a case study. A professional role-play is used to simulate a loan approval process that has to be improved by participants. Observation of the participants' behavior before and after the introduction of a WfMS reveals strengths and challenges associated with computer support. Findings: The paper finds that software can support and enhance staff training. However, the introduction of a workflow management system changes the participant's interaction and way of learning. The holistic perspective that was originally envisaged by the role-play is partly replaced by more detailed and technical aspects. Depending on the purpose of the training seminar, software has to be used appropriately. Otherwise, it could even undermine the seminar's objectives. Practical implications: The research reveals that role-plays can be effectively supported by software. Yet, the trainer should be aware that he/she not only requires some basic technical knowledge. Additionally, the role-play might raise concerns regarding possible layoffs. Thus, the trainer should be prepared to cope with these potential issues. Originality/value: This paper contributes to existing research in analyzing the effects of computer support on staff training. Six advantages compared to the paper-based role-play support the usage of WfMS. © Emerald Group Publishing Limited.
Persistent Identifierhttp://hdl.handle.net/10722/135605
ISSN
2015 SCImago Journal Rankings: 0.138
References

 

DC FieldValueLanguage
dc.contributor.authorMoormann, Jen_HK
dc.contributor.authorBörner, Ren_HK
dc.contributor.authorWang, Men_HK
dc.date.accessioned2011-07-27T01:37:29Z-
dc.date.available2011-07-27T01:37:29Z-
dc.date.issued2011en_HK
dc.identifier.citationDevelopment And Learning In Organisations, 2011, v. 25 n. 6, p. 16-19en_HK
dc.identifier.issn1477-7282en_HK
dc.identifier.urihttp://hdl.handle.net/10722/135605-
dc.description.abstractPurpose: The paper aims to explore how the transformation of a paper-based role-play into a workflow management system (WfMS) influences objectives and proceedings of training seminars for staff members in the context of business process improvement initiatives. Design/methodology/approach: The research is based on a case study. A professional role-play is used to simulate a loan approval process that has to be improved by participants. Observation of the participants' behavior before and after the introduction of a WfMS reveals strengths and challenges associated with computer support. Findings: The paper finds that software can support and enhance staff training. However, the introduction of a workflow management system changes the participant's interaction and way of learning. The holistic perspective that was originally envisaged by the role-play is partly replaced by more detailed and technical aspects. Depending on the purpose of the training seminar, software has to be used appropriately. Otherwise, it could even undermine the seminar's objectives. Practical implications: The research reveals that role-plays can be effectively supported by software. Yet, the trainer should be aware that he/she not only requires some basic technical knowledge. Additionally, the role-play might raise concerns regarding possible layoffs. Thus, the trainer should be prepared to cope with these potential issues. Originality/value: This paper contributes to existing research in analyzing the effects of computer support on staff training. Six advantages compared to the paper-based role-play support the usage of WfMS. © Emerald Group Publishing Limited.en_HK
dc.languageengen_US
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/info/journals/dlo/dlo.jspen_HK
dc.relation.ispartofDevelopment and Learning in Organisationsen_HK
dc.subjectEducationen_HK
dc.subjectTraining and developmenten_HK
dc.subjectWorkplace learningen_HK
dc.titleAdvancing staff training: Transforming a paper-based role play into a workflow management systemen_HK
dc.typeArticleen_HK
dc.identifier.emailWang, M: magwang@hku.hken_HK
dc.identifier.authorityWang, M=rp00967en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1108/14777281111173351en_HK
dc.identifier.scopuseid_2-s2.0-80053329816en_HK
dc.identifier.hkuros187447en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-80053329816&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume25en_HK
dc.identifier.issue6en_HK
dc.identifier.spage16en_HK
dc.identifier.epage19en_HK
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridMoormann, J=23393450800en_HK
dc.identifier.scopusauthoridBörner, R=35241936400en_HK
dc.identifier.scopusauthoridWang, M=8723779700en_HK

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