Enhancing interaction with dynamic environments: an adaptive approach to process management

Abstract

Organizations around the world are facing the challenge of a rapidly changing environment. As a result, organizations are paying more attention to supporting process management by adapting to the dynamic environment. Traditional process or workflow management techniques are based on predefined logical procedures, which offer little support for dynamic situations. In this study, an agent-based, adaptive approach for achieving the flexibility and adaptability in process evolution is developed, based on continuous awareness of situations and real-time decisions of activities. Compared with other related work, this study has gone further by incorporating events into a context so as to watch over the whole environment and exercise timely and decision-based control of expected or unexpected changes and volumes of interactions with an absence of routine procedures. As a result, this approach is well suited for human-computer interaction and other open, dynamic and interactive situations not all known a priori, cannot all be assumed to be fully controllable in their behaviors, and must interact on a sophisticated level of communication and coordination.