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Article: The role of holistic care culture in mitigating burnout and enhancing engagement: A study among elderly service workers in Hong Kong

TitleThe role of holistic care culture in mitigating burnout and enhancing engagement: A study among elderly service workers in Hong Kong
Authors
KeywordsMental health
Positive aspects of caregiving
Statistical approaches
Stress/burden
Issue Date2011
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/13607863.asp
Citation
Aging And Mental Health, 2011, v. 15 n. 6, p. 712-719 How to Cite?
AbstractObjectives: Elderly service work is a labor intensive and emotion demanding occupation. Workers in this field are prone to burnout, a form of emotional exhaustion at work. While their job well-being is associated with a number of job demands, little research has been done in exploring job resources to promote their well-being. Holistic care culture (HCC) was proposed as an organizational culture of holistic caring. This study explored the role of HCC in predicting job well-being and moderating the impact of perceived stress on job well-being. Method: A large-scale questionnaire survey was conducted among 992 elderly service workers of a major social service organization in Hong Kong, with a 93% response rate. Participants completed a standardized self-report questionnaire. Results: Structural equation modeling found HCC negatively predicted burnout (β=-0.32, p<0.01) and positively predicted engagement (β=0.36, p<0.01). HCC showed significant moderating on the relationship between perceived stress and job well-being in expected directions. The model explained 53.7% and 35.8% of variance in burnout and engagement. Conclusion: Findings from this study provides supportive evidence for HCC as a moderator to ameliorate burnout and facilitate engagement among elderly service workers. Further studies of rigorous design on HCC are recommended. Implication of this study for organizational practice was discussed. © 2011 Taylor & Francis.
Persistent Identifierhttp://hdl.handle.net/10722/134602
ISSN
2015 Impact Factor: 1.861
2015 SCImago Journal Rankings: 0.967
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorNg, SMen_HK
dc.contributor.authorFong, TCTen_HK
dc.contributor.authorWang, XLen_HK
dc.date.accessioned2011-06-17T09:33:14Z-
dc.date.available2011-06-17T09:33:14Z-
dc.date.issued2011en_HK
dc.identifier.citationAging And Mental Health, 2011, v. 15 n. 6, p. 712-719en_HK
dc.identifier.issn1360-7863en_HK
dc.identifier.urihttp://hdl.handle.net/10722/134602-
dc.description.abstractObjectives: Elderly service work is a labor intensive and emotion demanding occupation. Workers in this field are prone to burnout, a form of emotional exhaustion at work. While their job well-being is associated with a number of job demands, little research has been done in exploring job resources to promote their well-being. Holistic care culture (HCC) was proposed as an organizational culture of holistic caring. This study explored the role of HCC in predicting job well-being and moderating the impact of perceived stress on job well-being. Method: A large-scale questionnaire survey was conducted among 992 elderly service workers of a major social service organization in Hong Kong, with a 93% response rate. Participants completed a standardized self-report questionnaire. Results: Structural equation modeling found HCC negatively predicted burnout (β=-0.32, p<0.01) and positively predicted engagement (β=0.36, p<0.01). HCC showed significant moderating on the relationship between perceived stress and job well-being in expected directions. The model explained 53.7% and 35.8% of variance in burnout and engagement. Conclusion: Findings from this study provides supportive evidence for HCC as a moderator to ameliorate burnout and facilitate engagement among elderly service workers. Further studies of rigorous design on HCC are recommended. Implication of this study for organizational practice was discussed. © 2011 Taylor & Francis.en_HK
dc.languageengen_US
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/13607863.aspen_HK
dc.relation.ispartofAging and Mental Healthen_HK
dc.subjectMental healthen_HK
dc.subjectPositive aspects of caregivingen_HK
dc.subjectStatistical approachesen_HK
dc.subjectStress/burdenen_HK
dc.titleThe role of holistic care culture in mitigating burnout and enhancing engagement: A study among elderly service workers in Hong Kongen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1360-7863&volume=15&issue=6&spage=712&epage=719&date=2011&atitle=The+role+of+holistic+care+culture+in+mitigating+burnout+and+enhancing+engagement:+a+study+among+elderly+service+workers+in+Hong+Kongen_US
dc.identifier.emailNg, SM: ngsiuman@hku.hken_HK
dc.identifier.emailWang, XL: wangxl@hku.hken_HK
dc.identifier.authorityNg, SM=rp00611en_HK
dc.identifier.authorityWang, XL=rp00877en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/13607863.2011.556602en_HK
dc.identifier.pmid21644111-
dc.identifier.scopuseid_2-s2.0-80054834502en_HK
dc.identifier.hkuros198151en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-80054834502&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume15en_HK
dc.identifier.issue6en_HK
dc.identifier.spage712en_HK
dc.identifier.epage719en_HK
dc.identifier.eissn1364-6915-
dc.identifier.isiWOS:000299482300006-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridNg, SM=7403358478en_HK
dc.identifier.scopusauthoridFong, TCT=35181175800en_HK
dc.identifier.scopusauthoridWang, XL=36859773100en_HK

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