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postgraduate thesis: Employees' perception of service quality as a major determinant towards customer satisfaction of a property management company in HongKong

TitleEmployees' perception of service quality as a major determinant towards customer satisfaction of a property management company in HongKong
Authors
Issue Date2006
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Chan, W. [陳偉權]. (2006). Employees' perception of service quality as a major determinant towards customer satisfaction of a property management company in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4500838
DegreeMaster of Housing Management
SubjectConsumer satisfaction - China - Hong Kong - Case studies.
Quality assurance.
Real estate management - China - Hong Kong - Employees.
Dept/ProgramHousing Management

 

DC FieldValueLanguage
dc.contributor.authorChan, Wai-kuen.-
dc.contributor.author陳偉權.-
dc.date.issued2006-
dc.identifier.citationChan, W. [陳偉權]. (2006). Employees' perception of service quality as a major determinant towards customer satisfaction of a property management company in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4500838-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.source.urihttp://hub.hku.hk/bib/B45008383-
dc.subject.lcshConsumer satisfaction - China - Hong Kong - Case studies.-
dc.subject.lcshQuality assurance.-
dc.subject.lcshReal estate management - China - Hong Kong - Employees.-
dc.titleEmployees' perception of service quality as a major determinant towards customer satisfaction of a property management company in HongKong-
dc.typePG_Thesis-
dc.identifier.hkulb4500838-
dc.description.thesisnameMaster of Housing Management-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineHousing Management-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b4500838-
dc.date.hkucongregation2006-

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