File Download
  Links for fulltext
     (May Require Subscription)
  • Find via Find It@HKUL
Supplementary

Article: Acceptance of Internet-based services: A comparison of three models

TitleAcceptance of Internet-based services: A comparison of three models
Authors
KeywordsTechnology acceptance
Transactional view
Relational view
Satisfaction
Perceived usefulness
Issue Date2009
PublisherAssociation for Information Systems. The Journal's web site is located at http://aisel.aisnet.org/pajais
Citation
Pacific Asia Journal of the Association for Information Systems, 2009, v. 1 n. 3, article no. 2, p. 1-24 How to Cite?
AbstractWhile more and more products and services are delivered on the Internet, why customers accept these online products and services has drawn considerable interests from the business practice and the research community. Previous research has approached this question from three different perspectives, i.e., transactional, relational and a mixed of the two. However, the relative explanatory power of these three different views in explaining online service acceptance is unknown. This study compares IS Continuance Model (ISCM), the Commitment Trust Theory (CTT), and an integrated model developed from ISCM and CTT. The integrated model, ISCM and CTT were compared using data collected from 185 customers of web hosting services. Results showed that CTT and the integrated model had similar explanatory power and that both the integrated model and CTT explained higher variances in acceptance of online services than ISCM did. The findings suggest that the relational view outweighs the transactional view in terms of explaining acceptance of online services and that relational factors have the ability to explain some variances not explained by transactional factors, but not vice versa. Implications for research and practices are discussed.
Persistent Identifierhttp://hdl.handle.net/10722/129451
ISSN

 

DC FieldValueLanguage
dc.contributor.authorLi, Den_US
dc.contributor.authorChau, PYKen_US
dc.date.accessioned2010-12-23T08:37:22Z-
dc.date.available2010-12-23T08:37:22Z-
dc.date.issued2009en_US
dc.identifier.citationPacific Asia Journal of the Association for Information Systems, 2009, v. 1 n. 3, article no. 2, p. 1-24en_US
dc.identifier.issn1943-7536-
dc.identifier.urihttp://hdl.handle.net/10722/129451-
dc.description.abstractWhile more and more products and services are delivered on the Internet, why customers accept these online products and services has drawn considerable interests from the business practice and the research community. Previous research has approached this question from three different perspectives, i.e., transactional, relational and a mixed of the two. However, the relative explanatory power of these three different views in explaining online service acceptance is unknown. This study compares IS Continuance Model (ISCM), the Commitment Trust Theory (CTT), and an integrated model developed from ISCM and CTT. The integrated model, ISCM and CTT were compared using data collected from 185 customers of web hosting services. Results showed that CTT and the integrated model had similar explanatory power and that both the integrated model and CTT explained higher variances in acceptance of online services than ISCM did. The findings suggest that the relational view outweighs the transactional view in terms of explaining acceptance of online services and that relational factors have the ability to explain some variances not explained by transactional factors, but not vice versa. Implications for research and practices are discussed.-
dc.languageengen_US
dc.publisherAssociation for Information Systems. The Journal's web site is located at http://aisel.aisnet.org/pajais-
dc.relation.ispartofPacific Asia Journal of the Association for Information Systemsen_US
dc.subjectTechnology acceptance-
dc.subjectTransactional view-
dc.subjectRelational view-
dc.subjectSatisfaction-
dc.subjectPerceived usefulness-
dc.titleAcceptance of Internet-based services: A comparison of three modelsen_US
dc.typeArticleen_US
dc.identifier.emailLi, D: dli@d.umn.eduen_US
dc.identifier.emailChau, PYK: pchau@business.hku.hk-
dc.identifier.authorityChau, PYK=rp01052en_US
dc.description.naturelink_to_OA_fulltext-
dc.identifier.hkuros177285en_US
dc.identifier.volume1en_US
dc.identifier.issue3en_US
dc.identifier.spagearticle no. 2, p. 1en_US
dc.identifier.epage24en_US
dc.publisher.placeUnited States-

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats