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Article: A framework for context sensitive services: A knowledge discovery based approach

TitleA framework for context sensitive services: A knowledge discovery based approach
Authors
KeywordsBusiness understanding
Case studies
Context
Context sensitive services
Framework
Knowledge discovery
Mobile services
Modeling
Simulation
Issue Date2009
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dss
Citation
Decision Support Systems, 2009, v. 48 n. 1, p. 158-168 How to Cite?
AbstractAdvances in mobile technologies have made the collection of customers' context information feasible. Appropriate customer centric strategies that make use of customers' context data are eagerly awaited by mobile service providers. To address this need, a framework is proposed in this paper that can be used for analyzing customers' context based behavioral data to provide suitable services to customers. Six case studies of context sensitive services are discussed to illustrate how the proposed framework can be used to improve them. Furthermore, simulated experiments are conducted using customers' behavioral data including location and time and it is found that the use of context related data leads to the discovery of deeper and improved knowledge of customers' behavior. © 2009 Elsevier B.V. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/129444
ISSN
2015 Impact Factor: 2.604
2015 SCImago Journal Rankings: 2.262
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorBose, Ien_HK
dc.contributor.authorChen, Xen_HK
dc.date.accessioned2010-12-23T08:37:20Z-
dc.date.available2010-12-23T08:37:20Z-
dc.date.issued2009en_HK
dc.identifier.citationDecision Support Systems, 2009, v. 48 n. 1, p. 158-168en_HK
dc.identifier.issn0167-9236en_HK
dc.identifier.urihttp://hdl.handle.net/10722/129444-
dc.description.abstractAdvances in mobile technologies have made the collection of customers' context information feasible. Appropriate customer centric strategies that make use of customers' context data are eagerly awaited by mobile service providers. To address this need, a framework is proposed in this paper that can be used for analyzing customers' context based behavioral data to provide suitable services to customers. Six case studies of context sensitive services are discussed to illustrate how the proposed framework can be used to improve them. Furthermore, simulated experiments are conducted using customers' behavioral data including location and time and it is found that the use of context related data leads to the discovery of deeper and improved knowledge of customers' behavior. © 2009 Elsevier B.V. All rights reserved.en_HK
dc.languageengen_US
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dssen_HK
dc.relation.ispartofDecision Support Systemsen_HK
dc.subjectBusiness understandingen_HK
dc.subjectCase studiesen_HK
dc.subjectContexten_HK
dc.subjectContext sensitive servicesen_HK
dc.subjectFrameworken_HK
dc.subjectKnowledge discoveryen_HK
dc.subjectMobile servicesen_HK
dc.subjectModelingen_HK
dc.subjectSimulationen_HK
dc.titleA framework for context sensitive services: A knowledge discovery based approachen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0167-9236&volume=48&issue=1&spage=158&epage=168&date=2009&atitle=A+framework+for+context+sensitive+services:+A+knowledge+discovery+based+approach-
dc.identifier.emailBose, I: bose@business.hku.hken_HK
dc.identifier.authorityBose, I=rp01041en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.dss.2009.07.009en_HK
dc.identifier.scopuseid_2-s2.0-70350565078en_HK
dc.identifier.hkuros177555en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-70350565078&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume48en_HK
dc.identifier.issue1en_HK
dc.identifier.spage158en_HK
dc.identifier.epage168en_HK
dc.identifier.isiWOS:000272366100017-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridBose, I=7003751502en_HK
dc.identifier.scopusauthoridChen, X=14029590100en_HK
dc.identifier.citeulike5382094-

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