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postgraduate thesis: An evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong

TitleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong
Authors
Tam, Kwok-hung.談國雄.
Issue Date2010
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Tam, K. [談國雄]. (2010). An evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4440192
DegreeMaster of Housing Management
SubjectShopping centers - Customer services - China - Hong Kong.
Consumer satisfaction - China - Hong Kong.
Customer loyalty - China - Hong Kong.
Dept/ProgramHousing Management
Persistent Identifierhttp://hdl.handle.net/10722/128601
HKU Library Item IDb4440192

 

DC FieldValueLanguage
dc.contributor.authorTam, Kwok-hung.-
dc.contributor.author談國雄.-
dc.date.issued2010-
dc.identifier.citationTam, K. [談國雄]. (2010). An evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b4440192-
dc.identifier.urihttp://hdl.handle.net/10722/128601-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.-
dc.source.urihttp://hub.hku.hk/bib/B44401929-
dc.subject.lcshShopping centers - Customer services - China - Hong Kong.-
dc.subject.lcshConsumer satisfaction - China - Hong Kong.-
dc.subject.lcshCustomer loyalty - China - Hong Kong.-
dc.titleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong-
dc.typePG_Thesis-
dc.identifier.hkulb4440192-
dc.description.thesisnameMaster of Housing Management-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineHousing Management-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b4440192-
dc.date.hkucongregation2010-
dc.identifier.mmsid991030175319703414-

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