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Postgraduate Thesis: An evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong
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TitleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong
 
AuthorsTam, Kwok-hung.
談國雄.
 
Issue Date2010
 
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
 
DegreeMaster of Housing Management
 
SubjectShopping centers - Customer services - China - Hong Kong.
Consumer satisfaction - China - Hong Kong.
Customer loyalty - China - Hong Kong.
 
Dept/ProgramHousing Management
 
DOIhttp://dx.doi.org/10.5353/th_b4440192
 
DC FieldValue
dc.contributor.authorTam, Kwok-hung.
 
dc.contributor.author談國雄.
 
dc.date.hkucongregation2010
 
dc.date.issued2010
 
dc.description.naturepublished_or_final_version
 
dc.description.thesisdisciplineHousing Management
 
dc.description.thesislevelmaster's
 
dc.description.thesisnameMaster of Housing Management
 
dc.identifier.doihttp://dx.doi.org/10.5353/th_b4440192
 
dc.identifier.hkulb4440192
 
dc.languageeng
 
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)
 
dc.relation.ispartofHKU Theses Online (HKUTO)
 
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.
 
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License
 
dc.source.urihttp://hub.hku.hk/bib/B44401929
 
dc.subject.lcshShopping centers - Customer services - China - Hong Kong.
 
dc.subject.lcshConsumer satisfaction - China - Hong Kong.
 
dc.subject.lcshCustomer loyalty - China - Hong Kong.
 
dc.titleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong
 
dc.typePG_Thesis
 
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<description.thesisname>Master of Housing Management</description.thesisname>
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