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postgraduate thesis: An evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong

TitleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong
Authors
Issue Date2010
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
DegreeMaster of Housing Management
SubjectShopping centers - Customer services - China - Hong Kong.
Consumer satisfaction - China - Hong Kong.
Customer loyalty - China - Hong Kong.
Dept/ProgramHousing Management

 

DC FieldValueLanguage
dc.contributor.authorTam, Kwok-hung.-
dc.contributor.author談國雄.-
dc.date.issued2010-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.source.urihttp://hub.hku.hk/bib/B44401929-
dc.subject.lcshShopping centers - Customer services - China - Hong Kong.-
dc.subject.lcshConsumer satisfaction - China - Hong Kong.-
dc.subject.lcshCustomer loyalty - China - Hong Kong.-
dc.titleAn evaluation of service quality, customer satisfaction and customer loyalty in shopping centres in Hong Kong-
dc.typePG_Thesis-
dc.identifier.hkulb4440192-
dc.description.thesisnameMaster of Housing Management-
dc.description.thesislevelMaster-
dc.description.thesisdisciplineHousing Management-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b4440192-
dc.date.hkucongregation2010-

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