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Conference Paper: Administrative or survey data for measuring organizational performance: what's the difference?

TitleAdministrative or survey data for measuring organizational performance: what's the difference?
Authors
Issue Date2010
Citation
The 14th International Research Society for Public Management (IRSPM) Conference, Berne, Switzerland, 7-9 April 2010. How to Cite?
AbstractDebate about the best way to measure performance in studies of management in public organizations is longstanding. We address this topic through a review of the evidence from 93 studies that use administrative and/or survey measures of organizational performance. We find that administrative data typically reflect the performance judgements of government (at the central, regional and local level) and regulators, while survey data is based on the perceptions of citizens, service users and public sector managers. We undertake a critical review of the twelve articles that use both administrative and survey measures of organizational performance. This reveals limited differences in the impact of management variables on the two types of performance measures. However, in those studies using survey measures, management variables are more likely to have a positive link with the performance judgements of service consumers than the judgements of managers themselves. This implies that public managers may underestimate their impact on citizens’ perceptions of organizational performance.
Persistent Identifierhttp://hdl.handle.net/10722/127732

 

DC FieldValueLanguage
dc.contributor.authorAndrews, Ren_HK
dc.contributor.authorBoyne, GAen_HK
dc.contributor.authorWalker, RMen_HK
dc.date.accessioned2010-10-31T13:43:04Z-
dc.date.available2010-10-31T13:43:04Z-
dc.date.issued2010en_HK
dc.identifier.citationThe 14th International Research Society for Public Management (IRSPM) Conference, Berne, Switzerland, 7-9 April 2010.en_HK
dc.identifier.urihttp://hdl.handle.net/10722/127732-
dc.description.abstractDebate about the best way to measure performance in studies of management in public organizations is longstanding. We address this topic through a review of the evidence from 93 studies that use administrative and/or survey measures of organizational performance. We find that administrative data typically reflect the performance judgements of government (at the central, regional and local level) and regulators, while survey data is based on the perceptions of citizens, service users and public sector managers. We undertake a critical review of the twelve articles that use both administrative and survey measures of organizational performance. This reveals limited differences in the impact of management variables on the two types of performance measures. However, in those studies using survey measures, management variables are more likely to have a positive link with the performance judgements of service consumers than the judgements of managers themselves. This implies that public managers may underestimate their impact on citizens’ perceptions of organizational performance.-
dc.languageengen_HK
dc.relation.ispartofInternational Research Society for Public Management Conference-
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.titleAdministrative or survey data for measuring organizational performance: what's the difference?en_HK
dc.typeConference_Paperen_HK
dc.identifier.emailWalker, RM: rwalker@hkucc.hku.hken_HK
dc.identifier.authorityWalker, RM=rp00876en_HK
dc.description.naturepostprint-
dc.identifier.hkuros172171en_HK
dc.description.otherThe 14th International Research Society for Public Management (IRSPM) Conference, Berne, Switzerland, 7-9 April 2010.-

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