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Conference Paper: Does interpersonal trust also matter? Exploring the role of trust in successful IT outsourcing
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TitleDoes interpersonal trust also matter? Exploring the role of trust in successful IT outsourcing
 
AuthorsCong, Q1
Chau, PYK1
 
Issue Date2007
 
PublisherComputer Society Press.
 
CitationThe Fortieth Annual Hawaii International Conference on System Sciences (CD-ROM), p. 10 pages [How to Cite?]
DOI: http://dx.doi.org/10.1109/HICSS.2007.183
 
AbstractRecently, the focus of IT outsourcing has been shifting from the "what" and "why" issues to "how" companies manage outsourcing process, during which the relationship management becomes vitally important for the overall success of IT outsourcing. Simultaneously, trust, as a component of relationship, plays a central role in the success of IT outsourcing relationship. In view of these, this paper will explore the role of trust in successful relationship management, and further in the ultimate IT outsourcing success. The paper will also contribute by categorizing trust into two levels-organizational level and individual level, and exploring especially the effects of interpersonal trust. Knowledge sharing as a risk taking behavior will mediate the path from trust to relationship success. Theory of Organization Boundary Systems and Social Exchange Theory will be used in the model building process, and a survey will be conducted to test the model empirically. © 2007 IEEE.
 
ISSN1530-1605
 
DOIhttp://dx.doi.org/10.1109/HICSS.2007.183
 
DC FieldValue
dc.contributor.authorCong, Q
 
dc.contributor.authorChau, PYK
 
dc.date.accessioned2010-09-26T03:24:06Z
 
dc.date.available2010-09-26T03:24:06Z
 
dc.date.issued2007
 
dc.description.abstractRecently, the focus of IT outsourcing has been shifting from the "what" and "why" issues to "how" companies manage outsourcing process, during which the relationship management becomes vitally important for the overall success of IT outsourcing. Simultaneously, trust, as a component of relationship, plays a central role in the success of IT outsourcing relationship. In view of these, this paper will explore the role of trust in successful relationship management, and further in the ultimate IT outsourcing success. The paper will also contribute by categorizing trust into two levels-organizational level and individual level, and exploring especially the effects of interpersonal trust. Knowledge sharing as a risk taking behavior will mediate the path from trust to relationship success. Theory of Organization Boundary Systems and Social Exchange Theory will be used in the model building process, and a survey will be conducted to test the model empirically. © 2007 IEEE.
 
dc.description.natureLink_to_subscribed_fulltext
 
dc.identifier.citationThe Fortieth Annual Hawaii International Conference on System Sciences (CD-ROM), p. 10 pages [How to Cite?]
DOI: http://dx.doi.org/10.1109/HICSS.2007.183
 
dc.identifier.doihttp://dx.doi.org/10.1109/HICSS.2007.183
 
dc.identifier.hkuros130500
 
dc.identifier.issn1530-1605
 
dc.identifier.scopuseid_2-s2.0-39749096777
 
dc.identifier.spage10
 
dc.identifier.urihttp://hdl.handle.net/10722/112251
 
dc.languageeng
 
dc.publisherComputer Society Press.
 
dc.relation.ispartofProceedings of the Annual Hawaii International Conference on System Sciences
 
dc.titleDoes interpersonal trust also matter? Exploring the role of trust in successful IT outsourcing
 
dc.typeConference_Paper
 
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<contributor.author>Chau, PYK</contributor.author>
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Author Affiliations
  1. The University of Hong Kong