Showing results 1 to 2 of 2
Title | Author(s) | Issue Date | |
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Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers Journal:European Journal of Operational Research | 2016 | ||
Modeling and Forecasting Call Center Arrivals: A Literature Survey and A Case Study Journal:International Journal of Forecasting | 2016 |