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Showing results 1 to 14 of 14
Title
Author(s)
Issue Date
ADTreesLogit model for customer churn prediction
Journal:
Annals of Operations Research
Qi, J
Zhang, L
Liu, Y
Li, L
Zhou, Y
Shen, Y
Liang, L
Li, H
2009
Analysis of scale effects in peer-to-peer networks
Journal:
IEEE/ACM Transactions on Networking
Li, YM
Tan, Y
Zhou, YP
2008
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: A comparative cross-country study
Journal:
Information Technology and Management
Qi, JY
Zhou, YP
Chen, WJ
Qu, QX
2012
Call center outsourcing: Coordinating staffing level and service quality
Journal:
Management Science
Ren, ZJ
Zhou, YP
2008
A call-routing problem with service-level constraints
Journal:
Operations Research
Gans, N
Zhou, YP
2003
Call-routing schemes for call-center outsourcing
Journal:
Manufacturing and Service Operations Management
Gans, N
Zhou, YP
2007
Coordinated replenishment strategies in inventory/distribution systems
Journal:
Management Science
Gürbüz, MÇ
Moinzadeh, K
Zhou, YP
2007
Incorporating a delay mechanism in ordering policies into multi-echelon distribution systems
Journal:
IIE Transactions (Institute of Industrial Engineers)
Moinzadeh, K
Zhou, YP
2008
Incorporating satisfaction into customer value analysis: Optimal investment in lifetime value
Journal:
Marketing Science
Ho, TH
Park, YH
Zhou, YP
2006
Managing learning and turnover in employee staffing
Journal:
Operations Research
Gans, N
Zhou, YP
2002
Managing response time in a call-routing problem with service failure
Journal:
Operations Research
De Véricourt, F
Zhou, YP
2005
On the incomplete results for the heterogeneous server problem
Journal:
Queueing Systems
De Véricourt, F
Zhou, YP
2006
Routing to manage resolution and waiting time in call centers with heterogeneous servers
Journal:
Manufacturing and Service Operations Management
Mehrotra, V
Ross, K
Ryder, G
Zhou, YP
2012
A Single-supplier, Multiple-retailer Model with Single-season, Multiple-ordering Opportunities, and Fixed Ordering Cost
Journal:
Operations Research
Jain, A
Moinzadeh, K
Zhou, Y
2012
