Showing results 1 to 2 of 2
| Title | Author(s) | Issue Date | |
|---|---|---|---|
Can subject matter experts rate the English language skills of customer services representatives (CSRs) at work in Indian contact centre? Journal:Language Assessment Quarterly | 2019 | ||
Language assessment raters in the call centre industry: Interfaces between language and subject matter experts Proceeding/Conference:Language Testing Research Colloquium (LTRC) Conference | 2016 |