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Article: Increasing accountability through user-interface design artifacts: A new approach to addressing the problem of access-policy violations

TitleIncreasing accountability through user-interface design artifacts: A new approach to addressing the problem of access-policy violations
Authors
KeywordsExpectation of evaluation
User-interface design
Unauthorized access
Social presence
Moderation
Mediation
Information security policy violations
Identifiability
Factorial survey method
Awareness of monitoring
Accountability theory
Issue Date2015
Citation
MIS Quarterly: Management Information Systems, 2015, v. 39, n. 2, p. 345-366 How to Cite?
Abstract© 2015 The Authors.Access-policy violations are a growing problem with substantial costs for organizations. Although training programs and sanctions have been suggested as a means of reducing these violations, evidence shows the problem persists. It is thus imperative to identify additional ways to reduce access-policy violations, especially for systems providing broad access to data. We use accountability theory to develop four user-interface (UI) design artifacts that raise users' accountability perceptions within systems and in turn decrease access-policy violations. To test our model, we uniquely applied the scenario-based factorial survey method to various graphical manipulations of a records system containing sensitive information at a large organization with over 300 end users who use the system daily. We show that the UI design artifacts corresponding to four submanipulations of accountability can raise accountability and reduce access policy violation intentions. Our findings have several theoretical and practical implications for increasing accountability using UI design. Moreover, we are the first to extend the scenario-based factorial survey method to test design artifacts. This method provides the ability to use more design manipulations and to test with fewer users than is required in traditional experimentation and research on human-computer interaction. We also provide bootstrapping tests of mediation and moderation and demonstrate how to analyze fixed and random effects within the factorial survey method optimally.
Persistent Identifierhttp://hdl.handle.net/10722/233857
ISSN
2015 Impact Factor: 5.384
2015 SCImago Journal Rankings: 6.984

 

DC FieldValueLanguage
dc.contributor.authorVance, Anthony-
dc.contributor.authorLowry, Paul Benjamin-
dc.contributor.authorEggett, Dennis-
dc.date.accessioned2016-09-27T07:21:49Z-
dc.date.available2016-09-27T07:21:49Z-
dc.date.issued2015-
dc.identifier.citationMIS Quarterly: Management Information Systems, 2015, v. 39, n. 2, p. 345-366-
dc.identifier.issn0276-7783-
dc.identifier.urihttp://hdl.handle.net/10722/233857-
dc.description.abstract© 2015 The Authors.Access-policy violations are a growing problem with substantial costs for organizations. Although training programs and sanctions have been suggested as a means of reducing these violations, evidence shows the problem persists. It is thus imperative to identify additional ways to reduce access-policy violations, especially for systems providing broad access to data. We use accountability theory to develop four user-interface (UI) design artifacts that raise users' accountability perceptions within systems and in turn decrease access-policy violations. To test our model, we uniquely applied the scenario-based factorial survey method to various graphical manipulations of a records system containing sensitive information at a large organization with over 300 end users who use the system daily. We show that the UI design artifacts corresponding to four submanipulations of accountability can raise accountability and reduce access policy violation intentions. Our findings have several theoretical and practical implications for increasing accountability using UI design. Moreover, we are the first to extend the scenario-based factorial survey method to test design artifacts. This method provides the ability to use more design manipulations and to test with fewer users than is required in traditional experimentation and research on human-computer interaction. We also provide bootstrapping tests of mediation and moderation and demonstrate how to analyze fixed and random effects within the factorial survey method optimally.-
dc.languageeng-
dc.relation.ispartofMIS Quarterly: Management Information Systems-
dc.subjectExpectation of evaluation-
dc.subjectUser-interface design-
dc.subjectUnauthorized access-
dc.subjectSocial presence-
dc.subjectModeration-
dc.subjectMediation-
dc.subjectInformation security policy violations-
dc.subjectIdentifiability-
dc.subjectFactorial survey method-
dc.subjectAwareness of monitoring-
dc.subjectAccountability theory-
dc.titleIncreasing accountability through user-interface design artifacts: A new approach to addressing the problem of access-policy violations-
dc.typeArticle-
dc.description.natureLink_to_subscribed_fulltext-
dc.identifier.scopuseid_2-s2.0-84939144823-
dc.identifier.volume39-
dc.identifier.issue2-
dc.identifier.spage345-
dc.identifier.epage366-
dc.identifier.eissn2162-9730-

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