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Article: Airport-restaurant Service Quality in Hong Kong: An Application of Servqual

TitleAirport-restaurant Service Quality in Hong Kong: An Application of Servqual
Authors
Issue Date2000
PublisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.com/journal.aspx?pid=9964
Citation
The Cornell Hotel & Restaurant Administration Quarterly, 2000, v. 41 n. 3, p. 86-96 How to Cite?
AbstractIn an extension of the SERVQUAL methodology, a survey of 630 travelers found that restaurants at the Hong Kong airport provide service that exceeds the travelers' basic expectations for adequate service. Those restaurants do not exceed travelers' desired service levels, though. The survey asked the traveler to rate 33 service-quality items in 3 ways: as they relate to desired service, as they relate to adequate service and how the travelers perceived the actual service. Survey results are presented.
Persistent Identifierhttp://hdl.handle.net/10722/224573
ISSN
2009 Impact Factor: 0.679

 

DC FieldValueLanguage
dc.contributor.authorVincent, CS-
dc.contributor.authorWong, MY-
dc.contributor.authorQu, H-
dc.date.accessioned2016-04-08T02:12:31Z-
dc.date.available2016-04-08T02:12:31Z-
dc.date.issued2000-
dc.identifier.citationThe Cornell Hotel & Restaurant Administration Quarterly, 2000, v. 41 n. 3, p. 86-96-
dc.identifier.issn0010-8804-
dc.identifier.urihttp://hdl.handle.net/10722/224573-
dc.description.abstractIn an extension of the SERVQUAL methodology, a survey of 630 travelers found that restaurants at the Hong Kong airport provide service that exceeds the travelers' basic expectations for adequate service. Those restaurants do not exceed travelers' desired service levels, though. The survey asked the traveler to rate 33 service-quality items in 3 ways: as they relate to desired service, as they relate to adequate service and how the travelers perceived the actual service. Survey results are presented.-
dc.languageeng-
dc.publisherSage Publications, Inc. The Journal's web site is located at http://www.sagepub.com/journal.aspx?pid=9964-
dc.relation.ispartofThe Cornell Hotel & Restaurant Administration Quarterly-
dc.rightsThe Cornell Hotel & Restaurant Administration Quarterly. Copyright © Sage Publications, Inc.-
dc.titleAirport-restaurant Service Quality in Hong Kong: An Application of Servqual-
dc.typeArticle-
dc.identifier.doi10.1016/S0010-8804(00)80020-8-
dc.identifier.hkuros54950-
dc.identifier.volume41-
dc.identifier.issue3-
dc.identifier.spage86-
dc.identifier.epage96-
dc.publisher.placeUnited States-

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