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Article: Service quality and prospects for benchmarking: Evidence from the Peru water sector

TitleService quality and prospects for benchmarking: Evidence from the Peru water sector
Authors
KeywordsWater sector
Service quality
Stochastic frontier models
Issue Date2005
PublisherElsevier. The Journal's web site is located at http://www.sciencedirect.com/science/journal/09571787
Citation
Utilities Policy, 2005, v. 13 n. 3, p. 230-239 How to Cite?
AbstractService quality is a very important aspect of the water and sewerage industry. Empirical studies have tended to focus on production costs, without explicitly introducing key dimensions of quality. Using data from the Peruvian water sector (1996–2001), this study examines how the introduction of quality variables affects performance comparisons across utilities. The research presents different specifications of stochastic cost frontier models to illustrate how quality can be incorporated into benchmarking studies.
Persistent Identifierhttp://hdl.handle.net/10722/192322
ISSN
2015 Impact Factor: 1.11
2015 SCImago Journal Rankings: 0.547

 

DC FieldValueLanguage
dc.contributor.authorLin, Cen_US
dc.date.accessioned2013-10-24T01:49:55Z-
dc.date.available2013-10-24T01:49:55Z-
dc.date.issued2005en_US
dc.identifier.citationUtilities Policy, 2005, v. 13 n. 3, p. 230-239en_US
dc.identifier.issn0957-1787en_US
dc.identifier.urihttp://hdl.handle.net/10722/192322-
dc.description.abstractService quality is a very important aspect of the water and sewerage industry. Empirical studies have tended to focus on production costs, without explicitly introducing key dimensions of quality. Using data from the Peruvian water sector (1996–2001), this study examines how the introduction of quality variables affects performance comparisons across utilities. The research presents different specifications of stochastic cost frontier models to illustrate how quality can be incorporated into benchmarking studies.-
dc.languageengen_US
dc.publisherElsevier. The Journal's web site is located at http://www.sciencedirect.com/science/journal/09571787-
dc.relation.ispartofUtilities Policyen_US
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.rightsNOTICE: this is the author’s version of a work that was accepted for publication in Utilities Policy. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in PUBLICATION, [VOL 13, ISSUE 3, (2005)] DOI 10.1016/j.jup.2005.04.002-
dc.subjectWater sector-
dc.subjectService quality-
dc.subjectStochastic frontier models-
dc.titleService quality and prospects for benchmarking: Evidence from the Peru water sectoren_US
dc.typeArticleen_US
dc.description.naturepostprint-
dc.identifier.doi10.1016/j.jup.2005.04.002en_US
dc.identifier.scopuseid_2-s2.0-23144450792en_US
dc.identifier.volume13en_US
dc.identifier.issue3en_US
dc.identifier.spage230en_US
dc.identifier.epage239en_US

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