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Article: Critical Success Factors for Building Maintenance Business: A Hong Kong Case Study

TitleCritical Success Factors for Building Maintenance Business: A Hong Kong Case Study
Authors
Issue Date2014
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/f.htm
Citation
Facilities, 2014, v. 32 n. 5-6, p. 208-225 How to Cite?
AbstractPurpose: Thie purpose of this paper is to present the critical success factors (CSFs) for engaging in the building maintenance business in Hong Kong where maintenance is a major market sector. Design/methodology/approach: In this study, CSFs are identified for the business of building maintenance based on data collected from a questionnaire survey and interviews. Findings: A total of 12 CSFs are identified, such as client's satisfaction, certification of company, reliability of service, quality of service, and company reputation, and most are related to two principal factors, namely maintenance service and organization, and project management. Originality/value: This paper provides a review of building maintenance in Hong Kong and identifies a list of success factors for the business of building maintenance. The identified CSFs and principal factors provide useful reference for maintenance contractors to have a clear understanding of the expectations of the building maintenance market in Hong Kong. © Emerald Group Publishing Limited.
Persistent Identifierhttp://hdl.handle.net/10722/186225
ISSN
2015 SCImago Journal Rankings: 0.371

 

DC FieldValueLanguage
dc.contributor.authorTan, YTen_US
dc.contributor.authorShen, LYen_US
dc.contributor.authorLangston, Cen_US
dc.contributor.authorLu, Wen_US
dc.contributor.authorYam, MCHen_US
dc.date.accessioned2013-08-20T12:00:26Z-
dc.date.available2013-08-20T12:00:26Z-
dc.date.issued2014-
dc.identifier.citationFacilities, 2014, v. 32 n. 5-6, p. 208-225en_US
dc.identifier.issn0263-2772-
dc.identifier.urihttp://hdl.handle.net/10722/186225-
dc.description.abstractPurpose: Thie purpose of this paper is to present the critical success factors (CSFs) for engaging in the building maintenance business in Hong Kong where maintenance is a major market sector. Design/methodology/approach: In this study, CSFs are identified for the business of building maintenance based on data collected from a questionnaire survey and interviews. Findings: A total of 12 CSFs are identified, such as client's satisfaction, certification of company, reliability of service, quality of service, and company reputation, and most are related to two principal factors, namely maintenance service and organization, and project management. Originality/value: This paper provides a review of building maintenance in Hong Kong and identifies a list of success factors for the business of building maintenance. The identified CSFs and principal factors provide useful reference for maintenance contractors to have a clear understanding of the expectations of the building maintenance market in Hong Kong. © Emerald Group Publishing Limited.-
dc.languageengen_US
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/f.htm-
dc.relation.ispartofFacilitiesen_US
dc.titleCritical Success Factors for Building Maintenance Business: A Hong Kong Case Studyen_US
dc.typeArticleen_US
dc.identifier.emailLu, W: wilsonlu@hku.hken_US
dc.identifier.authorityLu, W=rp01362en_US
dc.identifier.doi10.1108/F-08-2012-0062-
dc.identifier.scopuseid_2-s2.0-84900323461-
dc.identifier.hkuros218181en_US
dc.identifier.volume32-
dc.identifier.issue5-6-
dc.identifier.spage208-
dc.identifier.epage225-
dc.publisher.placeUnited Kingdom-

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