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- Publisher Website: 10.1037/0021-9010.89.5.911
- Scopus: eid_2-s2.0-7444241534
- PMID: 15506870
- WOS: WOS:000224417300013
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Article: Work flow policy and within-worker and between-workers variability in performance
Title | Work flow policy and within-worker and between-workers variability in performance |
---|---|
Authors | |
Issue Date | 2004 |
Publisher | American Psychological Association. The Journal's web site is located at http://www.apa.org/journals/apl.html |
Citation | Journal Of Applied Psychology, 2004, v. 89 n. 5, p. 911-921 How to Cite? |
Abstract | Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance. |
Persistent Identifier | http://hdl.handle.net/10722/178042 |
ISSN | 2021 Impact Factor: 11.802 2020 SCImago Journal Rankings: 6.522 |
ISI Accession Number ID | |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Doerr, KH | en_US |
dc.contributor.author | Mitchell, TR | en_US |
dc.contributor.author | Freed, T | en_US |
dc.contributor.author | Schriesheim, CA | en_US |
dc.contributor.author | Zhou, X | en_US |
dc.date.accessioned | 2012-12-19T09:41:39Z | - |
dc.date.available | 2012-12-19T09:41:39Z | - |
dc.date.issued | 2004 | en_US |
dc.identifier.citation | Journal Of Applied Psychology, 2004, v. 89 n. 5, p. 911-921 | en_US |
dc.identifier.issn | 0021-9010 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/178042 | - |
dc.description.abstract | Work flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance. | en_US |
dc.language | eng | en_US |
dc.publisher | American Psychological Association. The Journal's web site is located at http://www.apa.org/journals/apl.html | en_US |
dc.relation.ispartof | Journal of Applied Psychology | en_US |
dc.subject.mesh | Analysis Of Variance | en_US |
dc.subject.mesh | Efficiency | en_US |
dc.subject.mesh | Humans | en_US |
dc.subject.mesh | Models, Organizational | en_US |
dc.subject.mesh | Motivation | en_US |
dc.subject.mesh | Organizational Policy | en_US |
dc.subject.mesh | Personnel Management | en_US |
dc.subject.mesh | Southeastern United States | en_US |
dc.subject.mesh | Workload | en_US |
dc.title | Work flow policy and within-worker and between-workers variability in performance | en_US |
dc.type | Article | en_US |
dc.identifier.email | Zhou, X: tzhou@hkucc.hku.hk | en_US |
dc.identifier.authority | Zhou, X=rp01130 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.doi | 10.1037/0021-9010.89.5.911 | en_US |
dc.identifier.pmid | 15506870 | - |
dc.identifier.scopus | eid_2-s2.0-7444241534 | en_US |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-7444241534&selection=ref&src=s&origin=recordpage | en_US |
dc.identifier.volume | 89 | en_US |
dc.identifier.issue | 5 | en_US |
dc.identifier.spage | 911 | en_US |
dc.identifier.epage | 921 | en_US |
dc.identifier.isi | WOS:000224417300013 | - |
dc.publisher.place | United States | en_US |
dc.identifier.scopusauthorid | Doerr, KH=7004588336 | en_US |
dc.identifier.scopusauthorid | Mitchell, TR=7402175022 | en_US |
dc.identifier.scopusauthorid | Freed, T=6701523669 | en_US |
dc.identifier.scopusauthorid | Schriesheim, CA=6701715345 | en_US |
dc.identifier.scopusauthorid | Zhou, X=36574549700 | en_US |
dc.identifier.issnl | 0021-9010 | - |