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Article: Work flow policy and within-worker and between-workers variability in performance

TitleWork flow policy and within-worker and between-workers variability in performance
Authors
Issue Date2004
PublisherAmerican Psychological Association. The Journal's web site is located at http://www.apa.org/journals/apl.html
Citation
Journal Of Applied Psychology, 2004, v. 89 n. 5, p. 911-921 How to Cite?
AbstractWork flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.
Persistent Identifierhttp://hdl.handle.net/10722/178042
ISSN
2015 Impact Factor: 3.81
2015 SCImago Journal Rankings: 4.641
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorDoerr, KHen_US
dc.contributor.authorMitchell, TRen_US
dc.contributor.authorFreed, Ten_US
dc.contributor.authorSchriesheim, CAen_US
dc.contributor.authorZhou, Xen_US
dc.date.accessioned2012-12-19T09:41:39Z-
dc.date.available2012-12-19T09:41:39Z-
dc.date.issued2004en_US
dc.identifier.citationJournal Of Applied Psychology, 2004, v. 89 n. 5, p. 911-921en_US
dc.identifier.issn0021-9010en_US
dc.identifier.urihttp://hdl.handle.net/10722/178042-
dc.description.abstractWork flow policies are shown to induce a change in average between-workers variability (worker heterogeneity) and within-worker variability in performance times. In a laboratory experiment, the authors measured the levels of worker heterogeneity and within-worker variability under an individual performance condition, a work sharing condition, and a fixed assignment condition. The work sharing policy increased the levels of worker heterogeneity and worker variability, whereas the fixed assignment policy decreased them. These effects, along with work flow policy main effects on mean performance times and variability are examined. This article represents an initial step in understanding effects that may be important in the selection of an operating policy, the ignorance of which may lead to costly misestimates of performance.en_US
dc.languageengen_US
dc.publisherAmerican Psychological Association. The Journal's web site is located at http://www.apa.org/journals/apl.htmlen_US
dc.relation.ispartofJournal of Applied Psychologyen_US
dc.subject.meshAnalysis Of Varianceen_US
dc.subject.meshEfficiencyen_US
dc.subject.meshHumansen_US
dc.subject.meshModels, Organizationalen_US
dc.subject.meshMotivationen_US
dc.subject.meshOrganizational Policyen_US
dc.subject.meshPersonnel Managementen_US
dc.subject.meshSoutheastern United Statesen_US
dc.subject.meshWorkloaden_US
dc.titleWork flow policy and within-worker and between-workers variability in performanceen_US
dc.typeArticleen_US
dc.identifier.emailZhou, X: tzhou@hkucc.hku.hken_US
dc.identifier.authorityZhou, X=rp01130en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1037/0021-9010.89.5.911en_US
dc.identifier.pmid15506870-
dc.identifier.scopuseid_2-s2.0-7444241534en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-7444241534&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume89en_US
dc.identifier.issue5en_US
dc.identifier.spage911en_US
dc.identifier.epage921en_US
dc.identifier.isiWOS:000224417300013-
dc.publisher.placeUnited Statesen_US
dc.identifier.scopusauthoridDoerr, KH=7004588336en_US
dc.identifier.scopusauthoridMitchell, TR=7402175022en_US
dc.identifier.scopusauthoridFreed, T=6701523669en_US
dc.identifier.scopusauthoridSchriesheim, CA=6701715345en_US
dc.identifier.scopusauthoridZhou, X=36574549700en_US

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