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Article: Applications of quality improvement tools in Hong Kong: An empirical analysis

TitleApplications of quality improvement tools in Hong Kong: An empirical analysis
Authors
Issue Date1996
PublisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14783363.asp
Citation
Total Quality Management, 1996, v. 7 n. 6, p. 675-680 How to Cite?
AbstractA survey was conducted to examine the usage of quality improvement tools among companies in Hong Kong. Results show that, although 82% of the respondents reported using four or more quality improvement tools, usage was confined to relatively simple tools. The standard seven quality control tools were popular, but most of the sophisticated quality improvement tools were not used by any of the respondents. Quality improvement tools were used primarily for product and service design and performance monitoring. The lack of ability of quality improvement tools to solve existing quality problems was cited by respondents as the major barrier to their use. Other majors barriers cited were lack of top management understanding of the tools and lack of resources.
Persistent Identifierhttp://hdl.handle.net/10722/177938
ISSN
2002 Impact Factor: 0.299
References

 

DC FieldValueLanguage
dc.contributor.authorLam, SSKen_US
dc.date.accessioned2012-12-19T09:40:53Z-
dc.date.available2012-12-19T09:40:53Z-
dc.date.issued1996en_US
dc.identifier.citationTotal Quality Management, 1996, v. 7 n. 6, p. 675-680en_US
dc.identifier.issn0954-4127en_US
dc.identifier.urihttp://hdl.handle.net/10722/177938-
dc.description.abstractA survey was conducted to examine the usage of quality improvement tools among companies in Hong Kong. Results show that, although 82% of the respondents reported using four or more quality improvement tools, usage was confined to relatively simple tools. The standard seven quality control tools were popular, but most of the sophisticated quality improvement tools were not used by any of the respondents. Quality improvement tools were used primarily for product and service design and performance monitoring. The lack of ability of quality improvement tools to solve existing quality problems was cited by respondents as the major barrier to their use. Other majors barriers cited were lack of top management understanding of the tools and lack of resources.en_US
dc.languageengen_US
dc.publisherRoutledge. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14783363.aspen_US
dc.relation.ispartofTotal Quality Managementen_US
dc.titleApplications of quality improvement tools in Hong Kong: An empirical analysisen_US
dc.typeArticleen_US
dc.identifier.emailLam, SSK: simonlam@hku.hken_US
dc.identifier.authorityLam, SSK=rp01071en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1080/09544129610559-
dc.identifier.scopuseid_2-s2.0-1542635941en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-1542635941&selection=ref&src=s&origin=recordpageen_US
dc.identifier.volume7en_US
dc.identifier.issue6en_US
dc.identifier.spage675en_US
dc.identifier.epage680en_US
dc.publisher.placeUnited Kingdomen_US
dc.identifier.scopusauthoridLam, SSK=35218940100en_US

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