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Conference Paper: Intelligent agent supported business process management

TitleIntelligent agent supported business process management
Authors
Issue Date2005
Citation
Proceedings Of The Annual Hawaii International Conference On System Sciences, 2005, p. 71 How to Cite?
AbstractThe complex business environment requires managing business processes with the ability to adapt to changes and to collaborate in activities. Conventional workflow approaches based on predefined logical procedure offer little support for the dynamic business environment. A cognitive agent-based approach is proposed to manage business activities based on situational awareness and real-time decisions on activities. Business activities are delegated to a number of cognitive and collaborative problem-solving agents. Each software agent perceives its environment by capturing events and monitoring the state of tasks and resources. Based on the continuous perception of environment, business rules concerning process routing, operational constraint, exception handling and business strategy are used by such software agents to perform appropriate actions. The mechanism of this approach is investigated, and a case application of exception management in securities trading is developed to demonstrate the validity and benefits of this approach.
Persistent Identifierhttp://hdl.handle.net/10722/176102
ISSN

 

DC FieldValueLanguage
dc.contributor.authorWang, Men_US
dc.contributor.authorWang, Hen_US
dc.date.accessioned2012-11-26T09:05:58Z-
dc.date.available2012-11-26T09:05:58Z-
dc.date.issued2005en_US
dc.identifier.citationProceedings Of The Annual Hawaii International Conference On System Sciences, 2005, p. 71en_US
dc.identifier.issn1530-1605en_US
dc.identifier.urihttp://hdl.handle.net/10722/176102-
dc.description.abstractThe complex business environment requires managing business processes with the ability to adapt to changes and to collaborate in activities. Conventional workflow approaches based on predefined logical procedure offer little support for the dynamic business environment. A cognitive agent-based approach is proposed to manage business activities based on situational awareness and real-time decisions on activities. Business activities are delegated to a number of cognitive and collaborative problem-solving agents. Each software agent perceives its environment by capturing events and monitoring the state of tasks and resources. Based on the continuous perception of environment, business rules concerning process routing, operational constraint, exception handling and business strategy are used by such software agents to perform appropriate actions. The mechanism of this approach is investigated, and a case application of exception management in securities trading is developed to demonstrate the validity and benefits of this approach.en_US
dc.languageengen_US
dc.relation.ispartofProceedings of the Annual Hawaii International Conference on System Sciencesen_US
dc.titleIntelligent agent supported business process managementen_US
dc.typeConference_Paperen_US
dc.identifier.emailWang, M: magwang@hku.hken_US
dc.identifier.authorityWang, M=rp00967en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.scopuseid_2-s2.0-27544439251en_US
dc.identifier.spage71en_US
dc.identifier.scopusauthoridWang, M=8723779700en_US
dc.identifier.scopusauthoridWang, H=7501731748en_US

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