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Article: Tales from the front-line: Examining the potential of critical incident vignettes

TitleTales from the front-line: Examining the potential of critical incident vignettes
Authors
KeywordsCase studies
Critical incident vignettes
Personal reflections
Issue Date2003
PublisherKluwer Academic Publishers. The Journal's web site is located at http://www.wkap.nl/journalhome.htm/1382-6891
Citation
Teaching Business Ethics, 2003, v. 7 n. 1, p. 55 - 67 How to Cite?
AbstractIn common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-making affecting front-line stafffacing personal dilemmas in their workinglives. This paper gives examples of, andexamines how, critical incident vignettes(CIVs), derived from the personal reflectionsof students, can provide an alternative totraditional ``disaster style'' corporate cases.CIVs illustrate the real-life ethical dilemmasthat confront front-line employees, oftenoperating in an environment with low-levels ofpersonal autonomy. They also highlight thefactors that contribute to decision-making insuch an environment, the transitory andtransactional nature of many employmentrelationships and the evasion of moralresponsibility to which this can give rise.
Persistent Identifierhttp://hdl.handle.net/10722/169907
ISSN

 

DC FieldValueLanguage
dc.contributor.authorMacfarlane, BJen_US
dc.date.accessioned2012-10-26T00:48:36Z-
dc.date.available2012-10-26T00:48:36Z-
dc.date.issued2003en_US
dc.identifier.citationTeaching Business Ethics, 2003, v. 7 n. 1, p. 55 - 67en_US
dc.identifier.issn1382-6891en_US
dc.identifier.urihttp://hdl.handle.net/10722/169907-
dc.description.abstractIn common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-making affecting front-line stafffacing personal dilemmas in their workinglives. This paper gives examples of, andexamines how, critical incident vignettes(CIVs), derived from the personal reflectionsof students, can provide an alternative totraditional ``disaster style'' corporate cases.CIVs illustrate the real-life ethical dilemmasthat confront front-line employees, oftenoperating in an environment with low-levels ofpersonal autonomy. They also highlight thefactors that contribute to decision-making insuch an environment, the transitory andtransactional nature of many employmentrelationships and the evasion of moralresponsibility to which this can give rise.-
dc.languageengen_US
dc.publisherKluwer Academic Publishers. The Journal's web site is located at http://www.wkap.nl/journalhome.htm/1382-6891en_US
dc.relation.ispartofTeaching Business Ethicsen_US
dc.subjectCase studiesen_US
dc.subjectCritical incident vignettesen_US
dc.subjectPersonal reflectionsen_US
dc.titleTales from the front-line: Examining the potential of critical incident vignettesen_US
dc.typeArticleen_US
dc.identifier.emailMacfarlane, BJ: bmac@hku.hken_US
dc.identifier.authorityMacfarlane, BJ=rp01422en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.doi10.1023/A:1022631706060en_US
dc.identifier.volume7en_US
dc.identifier.issue1en_US
dc.identifier.spage55en_US
dc.identifier.epage67en_US
dc.publisher.placeNetherlandsen_US

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