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Postgraduate Thesis: Quality of service of tram services in Hong Kong
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TitleQuality of service of tram services in Hong Kong
 
AuthorsKwok, Ka-yan.
郭嘉欣.
 
Issue Date2011
 
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
 
AbstractIn 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Transit Capacity and Quality of Service Manual. Both of the availability and quality factors will be measured by the observation and passengers’ survey respectively. Furthermore, the 2009 survey result will also be used under the comparative approach to find out the changes in passengers’ perception and expectation to the tram service and their response to the increase in tram fare. By figuring out the actual quality of tram service, the necessity and the effectiveness of the tram service improvement programmes would be identified. Moreover, in order to access and monitor the tram service quality, it is used to analyze the applicability of the QoS measurement in Hong Kong tram service and important to develop the new quality of service measure for the Hong Kong tram according to the specialized factors for tram service that is important for the government, HKT and the tram passengers in order to access and monitoring the quality of tram service provided.
 
DegreeMaster of Arts in Transport Policy and Planning
 
SubjectStreet-railroads - China - Hong Kong.
 
Dept/ProgramTransport Policy and Planning
 
DC FieldValue
dc.contributor.authorKwok, Ka-yan.
 
dc.contributor.author郭嘉欣.
 
dc.date.hkucongregation2011
 
dc.date.issued2011
 
dc.description.abstractIn 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Transit Capacity and Quality of Service Manual. Both of the availability and quality factors will be measured by the observation and passengers’ survey respectively. Furthermore, the 2009 survey result will also be used under the comparative approach to find out the changes in passengers’ perception and expectation to the tram service and their response to the increase in tram fare. By figuring out the actual quality of tram service, the necessity and the effectiveness of the tram service improvement programmes would be identified. Moreover, in order to access and monitor the tram service quality, it is used to analyze the applicability of the QoS measurement in Hong Kong tram service and important to develop the new quality of service measure for the Hong Kong tram according to the specialized factors for tram service that is important for the government, HKT and the tram passengers in order to access and monitoring the quality of tram service provided.
 
dc.description.naturepublished_or_final_version
 
dc.description.thesisdisciplineTransport Policy and Planning
 
dc.description.thesislevelmaster's
 
dc.description.thesisnameMaster of Arts in Transport Policy and Planning
 
dc.identifier.hkulb4818774
 
dc.languageeng
 
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)
 
dc.relation.ispartofHKU Theses Online (HKUTO)
 
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.
 
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License
 
dc.source.urihttp://hub.hku.hk/bib/B48187744
 
dc.subject.lcshStreet-railroads - China - Hong Kong.
 
dc.titleQuality of service of tram services in Hong Kong
 
dc.typePG_Thesis
 
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<item><contributor.author>Kwok, Ka-yan.</contributor.author>
<contributor.author>&#37101;&#22025;&#27427;.</contributor.author>
<date.issued>2011</date.issued>
<description.abstract>&#65279;In 2010, HKT applied for the increase in tram fare which is the first time of

application in the last 13 years. The main supporting for their application is the

urgent need to improve the efficiency, safety and quality of services in order to

provide the sustainable tram operations and ensure there is sufficient capital

support for the over $200 million improvement projects while the foreseeable

business deficits in 2011

In view of the reason for applying the increase in fare, the tram service quality

will be measured according to the fixed route transit service measures from the

Transit Capacity and Quality of Service Manual. Both of the availability and

quality factors will be measured by the observation and passengers&#8217; survey

respectively. Furthermore, the 2009 survey result will also be used under the

comparative approach to find out the changes in passengers&#8217; perception and

expectation to the tram service and their response to the increase in tram fare.

By figuring out the actual quality of tram service, the necessity and the

effectiveness of the tram service improvement programmes would be identified.

Moreover, in order to access and monitor the tram service quality, it is used to

analyze the applicability of the QoS measurement in Hong Kong tram service

and important to develop the new quality of service measure for the Hong Kong

tram according to the specialized factors for tram service that is important for the

government, HKT and the tram passengers in order to access and monitoring the

quality of tram service provided.</description.abstract>
<language>eng</language>
<publisher>The University of Hong Kong (Pokfulam, Hong Kong)</publisher>
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<rights>The author retains all proprietary rights, (such as patent rights) and the right to use in future works.</rights>
<rights>Creative Commons: Attribution 3.0 Hong Kong License</rights>
<source.uri>http://hub.hku.hk/bib/B48187744</source.uri>
<subject.lcsh>Street-railroads - China - Hong Kong.</subject.lcsh>
<title>Quality of service of tram services in Hong Kong</title>
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<description.thesisname>Master of Arts in Transport Policy and Planning</description.thesisname>
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<date.hkucongregation>2011</date.hkucongregation>
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