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Article: Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective

TitleDynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective
Authors
KeywordsCross-environment
Innovation diffusion theory
Mobile payment services
Trust transfer theory
Valence framework
Issue Date2011
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/im
Citation
Information And Management, 2011, v. 48 n. 8, p. 393-403 How to Cite?
AbstractMany Internet-based services have already been ported to the mobile-based environment, embracing the new services is therefore critical to deriving revenue for services providers. Based on a valence framework and trust transfer theory, we developed a trust-based customer decision-making model of the non-independent, third-party mobile payment services context. We empirically investigated whether a customer's established trust in Internet payment services is likely to influence his or her initial trust in mobile payment services. We also examined how these trust beliefs might interact with both positive and negative valence factors and affect a customer's adoption of mobile payment services. Our SEM analysis indicated that trust indeed had a substantial impact on the cross-environment relationship and, further, that trust in combination with the positive and negative valence determinants directly and indirectly influenced behavioral intention. In addition, the magnitudes of these effects on workers and students were significantly different from each other. © 2011 Elsevier B.V.
Persistent Identifierhttp://hdl.handle.net/10722/164755
ISSN
2015 Impact Factor: 2.163
2015 SCImago Journal Rankings: 1.381
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorLu, Yen_HK
dc.contributor.authorYang, Sen_HK
dc.contributor.authorChau, PYKen_HK
dc.contributor.authorCao, Yen_HK
dc.date.accessioned2012-09-20T08:09:05Z-
dc.date.available2012-09-20T08:09:05Z-
dc.date.issued2011en_HK
dc.identifier.citationInformation And Management, 2011, v. 48 n. 8, p. 393-403en_HK
dc.identifier.issn0378-7206en_HK
dc.identifier.urihttp://hdl.handle.net/10722/164755-
dc.description.abstractMany Internet-based services have already been ported to the mobile-based environment, embracing the new services is therefore critical to deriving revenue for services providers. Based on a valence framework and trust transfer theory, we developed a trust-based customer decision-making model of the non-independent, third-party mobile payment services context. We empirically investigated whether a customer's established trust in Internet payment services is likely to influence his or her initial trust in mobile payment services. We also examined how these trust beliefs might interact with both positive and negative valence factors and affect a customer's adoption of mobile payment services. Our SEM analysis indicated that trust indeed had a substantial impact on the cross-environment relationship and, further, that trust in combination with the positive and negative valence determinants directly and indirectly influenced behavioral intention. In addition, the magnitudes of these effects on workers and students were significantly different from each other. © 2011 Elsevier B.V.en_HK
dc.languageengen_US
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/imen_HK
dc.relation.ispartofInformation and Managementen_HK
dc.subjectCross-environmenten_HK
dc.subjectInnovation diffusion theoryen_HK
dc.subjectMobile payment servicesen_HK
dc.subjectTrust transfer theoryen_HK
dc.subjectValence frameworken_HK
dc.titleDynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspectiveen_HK
dc.typeArticleen_HK
dc.identifier.emailChau, PYK: pykchau@hkucc.hku.hken_HK
dc.identifier.authorityChau, PYK=rp01052en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.im.2011.09.006en_HK
dc.identifier.scopuseid_2-s2.0-81855194060en_HK
dc.identifier.hkuros209230en_US
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-81855194060&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume48en_HK
dc.identifier.issue8en_HK
dc.identifier.spage393en_HK
dc.identifier.epage403en_HK
dc.identifier.eissn1872-7530-
dc.identifier.isiWOS:000298265900010-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridLu, Y=23389794400en_HK
dc.identifier.scopusauthoridYang, S=36197636300en_HK
dc.identifier.scopusauthoridChau, PYK=7102267201en_HK
dc.identifier.scopusauthoridCao, Y=36173964200en_HK
dc.identifier.citeulike9835526-

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