Invited Lectures & Keynote Speeches
Title | Conference | Date |
“Customer–Staff Relationships as a Recovery Resource When Services Fail: A Coping Capacity Perspective.” | School of Hotel and Tourism Management, Chinese University of Hong Kong | 2010-05-01 |
"Reflexive Learning in a Multi-Brand Web Community: Salience, Contrasts and Effects" | Department of Advertising, University of Texas - Austin | 2007-04-01 |
"Research in Marketing", "Research in Consumer Behavior" and "Research in Firm Marketing Strategy" | a sequence of seminars, International PhD Program | 2004-06-01 |
Academic Research in Marketing | | 2004-05-01 |
"Distribution Strategies in China" Asia Pacific Business Outlook Annual Conference, Marshall School of Business, University of Southern California | | 2002-03-01 |